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Help Center + FAQ

Shipping / Ordering / Returns & Exchanges

Shipping

How Much Do I Pay For Shipping?

Where Does My Yarn Ship From?

Do You Ship Internationally?

Ordering

What forms of Payment do you accept?

Can you wind my yarn before shipment?

How do I get my Patterns?

Can I make changes to my order after it is placed?

Why is my order still marked as "pending" -- Why can't I access my pattern downloads?

There was a mistake on my order. What should I do?

Why was I charged VAT on my order?

Do you charge sales tax?

Returns & Exchanges

Can I exchange or return my order?

Our Products

Our Yarns

Why are Zephyr and Mist more gently spun than most yarns?

Where does your wool come from?

What are the care instructions for your yarn?

Why is there left over Veggie matter in Zephyr and Mist?

Why does my skein weight differ from what's on the label?

Our Patterns

How do you define your skill level for patterns?

Can I purchase digital patterns as a collection or E-book? Do you sell printed versions of your patterns?

How do I get my Patterns?

Ethical and Environmental Concerns

Ethical Concerns

Environmental Concerns

Wholesale

Yarn

Do you Wholesale your Yarn?

Other Questions

Other

Help I forgot my Argyle Sheep Account Password.

How can I subscribe to your newsletter?

When can I expect an answer to my email?

What if I have a question that hasn't been answered here?